FAQs
SHIPPING
Do you ship internationally?
Due to COVID restrictions, we currently have limited international shipping options.
We currently ship to addresses North America, South America, Europe, and Australia via United States Postal Service (USPS) First Class International and Priority Mail International.
Cost and shipping time are calculated by the carrier, but generally you can expect these First Class International Shipping cost/times:
Australia: starting at $18 USD, 11-20 days
Canada: starting at $14 USD, 11-20 days
UK: starting at $16 USD, 11-20 days
Please know that we regularly monitor shipping options to bring you the lowest costs and delivery times.
What shipping service do you use?
We use United States Postal Service (USPS) as our shipping provider and offer First Class and Priority Mail options. Postage costs are automatically calculated by USPS using discounted rates.
Please note that we ship from Atlanta, Georgia and First Class shipping takes 2-5 days and Priority Mail takes 1-3 days.
My order hasn't arrived! Help!
We know how frustrating this is, but we recognize delays can happen.
Please note that we, most commonly, ship USPS First Class Mail or First Class International and delivery times range from:
In the US: 2-5 days
International: 11-20 days
If your delivery time is outside of this window, check your email or login to your account to find your package tracking number. Your tracking number will give you updates, including by which post office it was last scanned or if it was delivered.
If that doesn't help, reach out to us at hello@billyandbaa.com and we'll be happy to help.
DISCREPANCIES + RETURNS
There is something wrong with my order!
Oh no! We hate to hear that. However, we're here to help. Email us at hello@billyandbaa.com and we'll make it right.
Can I make a return?
Unused products can be returned within 30-days of purchase for a full refund. Please email us at hello@billyandbaa.com to begin the return process. Please note that return shipping fees are the responsibility of the customer.
WHOLESALE
Do your wholesale your products?
We have a growing colleciton of Billy and Baa products available for wholesale. If you're interested in learning more about our wholesale program, you can fill our our wholesale inquiry form here.
Do you offer custom products?
We would love to hear what you have in mind! Email us at hello@billyandbaa.com and we'll see if we can help!