FAQs
Categories
Shipping
When Can I Expect My Order To Ship?
Unless told otherwise, all orders will be shipped within 1 business day.
How Do You Ship?
We use USPS as our shipping provider and offer First Class and Priority Mail options. If you need your order expedited, please email us at orders@billyandbaa.com.
Do You Ship Internationally?
We are currently ship to Canada via USPS First Class International post.
Shipping to Australia and other countries in the world have been temporarily put on hold. The Postal Service™ is "temporarily suspending international mail acceptance for certain destinations due to impacts related to the COVID-19 pandemic and other unrelated service disruptions."
Eek! My Order Hasn't Arrived...Help!
We know how frustrating this can be. Please check your email or login to your account to find your USPS tracking number. If that doesn't help you solve the mystery, reach out to us at orders@billyandbaa.com and we'll help!
Discrepancies + Returns
There Is Something Wrong With My Order!
Oh no! We hate to hear that. But please do let us know ASAP so we can make it right! Email us at orders@billyandbaa.com.
Can I Make a Return?
Unused products can be returned within 30-days of purchase for a full refund. Please email us at orders@billyandbaa.com to begin the return process. Note that return shipping fees are the responsibility of the customer.
Taxes + Fees
Please note that Georgia residents will be charged 4% state tax and county tax rate.
Wholesale
Do You Wholesale Your Products?
We do have a small collection of products available for wholesale, which you can view here.
How Do I Become a Retailer?
We'd love to sell our products in your shop! Fill out this form and we'll get back to you ASAP!